navigos search

IT Service Manager

navigos search

Thỏa thuận

Chưa có kinh nghiệm

Đã nộp 4 hồ sơ

Hà Nội

Hạn nộp: 21-06-2020

20 lượt xem

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IT Service Manager

navigos search

Thỏa thuận

Chưa có kinh nghiệm

Hà Nội

Hạn nộp: 21-06-2020

Đã nộp 4 hồ sơ

20 lượt xem

Bạn cần đăng nhập để ứng tuyển

Mức lương: Thỏa thuận

Giới tính: Không yêu cầu

Kinh nghiệm: Chưa có kinh nghiệm

Chức vụ: Giám đốc

Ngành nghề: IT phần mềm  

Bằng cấp: Không yêu cầu

Navigos Searchs Client is a member of 12 leading banks in Vietnam (G12) with ambition to obtain stable financial capacity and responsibility to the community. To prepare for this sustainable growth, they are now looking for talented IT Service manager.
Reporting line: Head of IT Services Management
RESPONSIBILITY
- In charge of daily L1 operations; accountable for overall adherence of defined SLAs and ensure teams KPIs, follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Be the Change Management owner of continuous improvement for SD and ITSM practice
- Responsible for event, incident and service request response ; Record and communicate incident, problem resolution to all stakeholders.
- Operational analysis on event, incident, problem, fulfillment managements and perform comprehensive root cause analysis to propose advisory
- Organizes activities to use good practices of ITSM frameworks. Research, diagnose, troubleshoot and identify solutions to resolve customer issues. Document knowledge in the form of knowledge base tech notes and articles.
- Lead teams to improve customer service, efficiency and technical aptitude

QUALIFICATIONS
A bachelors or masters degree in computer science, information systems, business administration or related field, or equivalent work experience, is required
EXPERTISE
- 7 to 10 years of IT and business/industry work
- 5 years of leadership responsibility managing midsize to large teams and influencing senior-level management and key stakeholders
- Experience in operational management or project management with teams of 5-15 members
- Experience in data center or network operations with HA (high availability) and/ or 24X7 service level objectives desirable, or in a Service Desk/Call Center with 24x7 operations
SKILLS
- Excellent written and verbal communication skills.
- Excellent customer service skills
- Strong attention to detail
- Acquainted with ITIL framework.
- Deep understanding of Databases, Client /Server operating systems, Networking, and IP Telephony.
RELEVANT EXPERIENCE
- IT Audit, IT compliance
- Project management
- Flexible approach to work and problem solving
- Demonstrate leadership and compassion to peers and staff
- Have high moral standards
OTHERS
- Strong writing and presentation skills
- Managing multi-tasks
- Ability to explain complex technical issues to non-technical staff.
- Be a strong collaborator, team player and leader
- Ability to work proactively with little direct supervision.
- Able to work flexible hours on request or as part of a shift system
- Be committed to continual professional development
You are invited to send us a full detailed resume in English with current contact numbers as soon as possible. Applications will be treated in total confidentiality

- Competitive Salary

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